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Client Success Manager

We're looking for a strategic Client Success Manager who can build strong, long-term client relationships while proactively identifying risks, opportunities, and solutions. This role goes beyond responding to client needs; you’ll act as a trusted advisor, helping clients scale effectively through BruntWork's outsourced staffing solutions.

Job Highlights

  • Paid Hours per Week: 40 hours
  • Schedule: Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs (all Manila Time)
    • 3PM-12AM
    • 9PM-6AM
  • Contract: Independent Contractor
    • Candidates must have their own computer and reliable internet connection.
    • You will be responsible for handling taxes and benefits independently
  • Perks: Enjoy a permanent work-from-home setup, immediate hiring, health insurance after 90 days.


What you'll do:

  • Build and nurture long-term relationships with clients using BruntWork's outsourced staffing services

  • Develop a deep understanding of each client's business goals, challenges, and growth plans

  • Proactively anticipate issues, address concerns, and recommend strategic solutions before they escalate

  • Drive client satisfaction, retention, and account growth through structured engagement and problem-solving

  • Identify opportunities to expand services within existing accounts

  • Collaborate closely with the Recruitment Team to ensure client staffing needs are clearly defined and met

  • Partner with the Staff Services Team to ensure the ongoing performance, engagement, and satisfaction of outsourced staff

  • Act as the primary escalation point for complex client issues, ensuring timely and effective resolution


What we're looking for:

  • Proven experience in client success, account management, or a similar client-facing role

  • Strong strategic thinking and problem-solving skills with a proactive, solutions-focused mindset

  • Ability to manage multiple client accounts while maintaining high-quality relationships

  • Excellent communication and stakeholder management skills

  • Experience working cross-functionally with internal teams

  • High level of ownership, accountability, and initiative

Client Success Manager

Job Category

Operations and Project Management

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

Monday - Friday, 3PM - 12AM or 9PM - 6AM (MNL)

Published on

Apr 08 2025