Job Highlights

Contract: Independent Contractor
Schedule: Fixed schedule, 9:30 AM – 1:30 PM, Monday to Friday
Client Time Zone: United Kingdom (UK time zone)

Client Overview
A small, remote functional medicine clinic based in England, offering premium, high-touch healthcare services. The clinic specialises in holistic, functional medicine consultations and has recently expanded its services to include an online wellness programme. As the business grows, the clinic is seeking dedicated support to strengthen patient relationships, improve follow-ups, and drive sustainable revenue growth.

Job Description
The Sales & Customer Service Specialist will play a key role in supporting the clinic’s growth by managing patient communication, driving consultation bookings, and supporting sales of premium services. This role combines relationship-based sales with white-glove customer service and light operational coordination.

The ideal candidate is confident speaking with patients, experienced in selling high-ticket services, and able to manage follow-ups and outreach with professionalism and care.

Key Responsibilities

• Drive revenue growth by promoting and booking premium consultations (£400–£500+ per session)

• Manage the full patient journey from initial enquiry through booking, follow-up, and ongoing coordination

• Convert warm leads and inbound enquiries into confirmed, high-value consultation appointments

• Engage prospective patients through professional outreach and networking, including LinkedIn

• Promote and support sales of newly launched online wellness programs

• Implement and maintain structured patient follow-up systems to ensure continuity of care

• Deliver a white-glove customer experience aligned with a premium healthcare practice

• Manage scheduling, confirmations, and related administrative workflows accurately

• Identify new patient acquisition opportunities and creative outreach channels

• Build long-term patient relationships that support satisfaction, trust, and practice growth

Requirements (Skills)

• Proven experience in sales, customer service, or patient-facing roles

• Confidence selling high-ticket services, ideally within private healthcare or wellness

• Excellent written and verbal communication skills in English

• Strong relationship-building and follow-up skills

• Comfortable conducting professional outreach on LinkedIn or similar platforms

• Highly organized with strong attention to detail

• Able to manage sensitive conversations with empathy and professionalism

• Self-motivated and comfortable working independently

As this is a work-from-home role, you must have your own computer and a stable internet connection capable of supporting calls, CRM tools, and video meetings.

Benefits

• Permanent work-from-home

• Fixed, predictable part-time schedule

• High-impact role in a growing private healthcare practice

• Opportunity to work closely with the founder

• Exposure to both premium consultations and digital wellness products

• Immediate hiring

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 43105415022