Schedule: Full-time | 40 hours per week
Monday–Friday | 9:00 AM – 6:00 PM CST (includes 1-hour unpaid break)
Client Timezone: Eastern Time (United States)
About the Role
We are seeking a highly organized and detail-driven Customer Service & Operations Coordinator with experience in freight forwarding and international logistics.
This role supports end-to-end shipment execution — from booking through final delivery — and requires someone proactive, analytical, and confident communicating with shippers, agents, consignees, and internal teams.
The ideal candidate has hands-on Magaya experience; however, candidates with solid freight coordination experience using other forwarding systems will be considered.
Key Responsibilities
Shipment Coordination & Data Management
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Review shipment instructions and verify accuracy of required details
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Create and update shipper, consignee, and vendor profiles
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Review WHR and identify cargo as needed
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Maintain multiple “on-hand” and operations reports
Operational Execution
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Request and manage bookings across air, ocean, and domestic transport
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Prepare loading plans and send details to warehouses
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Coordinate daily pickups with multiple vendors and confirm schedules
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Track milestone updates and upload shipment documentation into eDocs
Documentation & Compliance
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Generate and submit AWB, MBL, HBL, delivery orders, pickup orders, pre-alerts, AN
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Send pre-alerts through CW1 to airlines, carriers, brokers, and customers
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File AES for shipments valued at over USD 2,500 and request EED authorization
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Review carrier BOLs after delivery/pickup to confirm accuracy
Customer Service & Communication
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Provide proactive shipment updates and status notifications
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Respond to customer and vendor emails quickly and professionally
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Collect payments for PIA or COD customers
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Coordinate with WCA partners and consignees globally
Billing, Cost Control & Vendor Management
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Request quotes from commercial support teams based on pre-alerts
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Confirm chassis, demurrage, and drayage vendor charges
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Request and validate vendor invoices
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Invoice shipments or prepare billing cost sheets to avoid discrepancies
Problem Resolution & Reporting
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Investigate and resolve shipment discrepancies and billing disputes
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Report damaged or short cargo to claims and sales teams
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Escalate volume issues, cargo irregularities, or urgent matters to Supervisor
Requirements
✔ Minimum 1 year freight forwarding or logistics experience
✔ Experience with Magaya software (preferred)
— Other freight forwarding systems such as CW1, Qwyk, or Simpliship are acceptable
✔ Customer service experience within logistics or related industry
✔ Solid understanding of export documentation (AES, EED, BOL, AWB)
✔ Strong written and verbal English communication
✔ Excellent organization and prioritization skills
✔ Competency using Microsoft Office and business communication platforms
Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job