Schedule: Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour unpaid break

Total Weekly Hours: 40 hours

Client Time Zone: Eastern Time (Indiana)

 

Join a thriving commercial cleaning franchise serving 80–100 clients that has experienced significant growth over the past two years. The owner has strategically paused expansion to focus on operational excellence and is now ready to scale systematically with the right support in place.

This is an opportunity to become the operational backbone of a successful business while supporting strategic growth initiatives.

You will serve as the right-hand support to a business owner who has successfully scaled a commercial cleaning operation and is now focused on systematizing processes while preparing for controlled expansion. This role blends essential administrative responsibilities with strategic appointment setting, allowing you to directly impact both daily operations and business growth.

You will manage critical client communications, organize business systems, and support the sales pipeline through thoughtful and professional prospect outreach.

 

Responsibilities

• Manage and respond to client emails promptly, coordinating responses with internal team members as needed

• Compile, maintain, and organize databases of contacts, client information, and key business metrics

• Monitor, track, and organize complaint reports and operational reporting systems

• Provide regular reporting updates on payroll, attendance, and other key operational metrics

• Conduct appointment-setting activities using prospect lists and CRM systems

• Send initial outreach emails to potential clients to schedule sales appointments for the owner

• Assist with CRM implementation and development of prospecting funnel strategies

• Support the creation of local prospecting initiatives and referral-based outreach campaigns

• Coordinate across multiple software platforms and help streamline operational workflows

• Maintain accurate records and ensure timely follow-up on all client and prospect communications

 

Requirements

• Bilingual proficiency in Spanish and English (required for client communication)

• Strong written communication skills for professional email management

• Experience with database management and data organization

• Administrative experience involving reporting and data compilation

• Familiarity with CRM systems or appointment-setting experience is a plus

• Experience in service-based businesses or client coordination is an advantage

• Professional communication skills for both client support and prospect outreach

• Ability to work independently while effectively coordinating with team members

 

Why Join This Team?

• Work directly with a successful business owner who prioritizes operational excellence

• Opportunity to make a meaningful impact on daily operations and long-term business growth

• Gain exposure across multiple business functions, from administration to sales support

• Join a stable, profitable business with a clear growth trajectory and expansion plans

• Enjoy remote work flexibility with a consistent Eastern Time schedule

• Training provided on company-specific systems and processes

 

Independent Contractor Perks

• Health insurance (available in eligible locations)

• Permanent work-from-home arrangement

• Immediate hiring