Job Description – Zoho & IT Specialist

Responsibilities:

• Lead the end-to-end implementation of Zoho One, including back-end and front-end configurations, portals, workflows, dashboards, and automation.

• Set up and manage integrations with payment gateways, processors, and other third-party applications.

• Collaborate with internal teams to understand business processes and configure Zoho solutions accordingly.

• Provide ongoing troubleshooting and optimization during the implementation phase to ensure smooth operations.

• Document system configurations, workflows, and processes for internal reference.

• Post-implementation, support internal IT systems and provide general IT troubleshooting, maintenance, and guidance.

• Assist with system updates, user support, and other technical projects as needed.

• Act as a bridge between IT and business teams, ensuring technical solutions align with operational needs.

Requirements:

• Strong experience with Zoho One, including configuration, automation, and integrations.

• IT proficiency, including system support, troubleshooting, and software setup.

• Familiarity with CRM workflows, portals, dashboards, and automation.

• Experience integrating payment gateways and third-party applications.

• Excellent problem-solving skills and ability to work independently.

• Strong communication skills for working with both technical and non-technical team members.

• Ability to manage multiple tasks and deadlines in a project-driven environment.