Schedule:

• Monday to Friday, 8:00 AM – 5:00 PM NZT (1-hour unpaid break)

 

Job Overview:

We are seeking a technically inclined Technical Support Representative to provide first-level support to customers across multiple brands in New Zealand, with future support for Australia as operations expand. This role is customer-facing and phone-based, focused on delivering an excellent first-touch experience, accurate issue logging, and effective escalation when required.

 

Key Responsibilities:

• Answer inbound customer support calls and provide Level 1 technical assistance

• Troubleshoot basic technical issues and guide customers through resolutions

• Accurately log, update, and maintain support tickets and customer records

• Escalate issues to higher-level support teams when necessary, following defined procedures

• Communicate clearly and professionally with customers at all times

• Ensure a positive and consistent customer experience across all supported brands

• Follow support processes, SLAs, and documentation standards

• Assist with basic system checks, account verification, and service inquiries

 

Requirements:

• Experience in a technical support, helpdesk, or IT support role

• Comfortable handling phone-based customer support

• Strong technical aptitude and ability to learn new systems quickly

• Excellent verbal and written communication skills

• High attention to detail in documentation and record-keeping

• Ability to prioritize, multitask, and manage call queues effectively

• Reliable internet connection and a quiet work environment

 

Nice to Have:

• Experience supporting multiple brands or business units

• Familiarity with ticketing systems and CRM tools

• Exposure to telecommunications, IT services, or managed services environments

 

Independent Contractor Perks: 

 

• Health insurance coverage

• Permanent work from home

• Immediate hiring

• Steady freelance job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

45696541055