Mon-Fri 9 am -6 pm Eastern Time 

Role: Spanish Bilingual Property Management Assistant

Scope:

• 40 hours per week

• Monday through Friday, 9 AM to 5 PM Eastern Time coverage

• Multi-family residential property management focus

• Long-term rental properties (12-month lease terms)

• Mix of daily operational tasks and project-based work

• Direct tenant interaction and vendor coordination

• Use of the AppFolio  property management software platform (required)

   

Key Responsibilities

Tenant & Communication Support

• Handle tenant communications in English and Spanish via phone, text, and email

• Answer inbound phone lines live during business hours (Monday–Friday, 9:00 AM–5:00 PM ET)

• Send, track, and manage tenant messages through the property management system

• Respond to inquiries related to maintenance, leasing, and general account questions

Maintenance & Vendor Coordination

• Review, schedule, and follow up on maintenance work orders

• Coordinate scheduling between tenants and vendors

• Track work order status, completion photos, and vendor invoices

• Add clear notes and documentation to work orders within the system

• Perform vendor outreach and escalate unresolved issues with clear, concise summaries

• Assist with preparing maintenance billing and work order reviews for owner statements between the 8th–15th of each month

Leasing & Administrative Support

• Draft lease agreements, addenda, and renewal documents

• Manage lease renewals, renewal tracking, and renewal billing

• Assist with move-ins, move-outs, and application processing

• Maintain accurate and up-to-date records in internal systems

Project & Operations Support

• Assist with project-based work such as unit turns, onboarding new properties, and system cleanups

• Track deadlines, outstanding items, and next steps across multiple properties

• Support monthly operational projects and special assignments from management

• Perform other duties as assigned

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Required Qualifications

• Bilingual: English & Spanish (required)

• • Appfolio experience is a must 

    Hands-on experience with property management software, (required)

• Prior experience in property management (multifamily preferred)

• Strong organizational skills with consistent follow-through

• Professional phone presence and strong written communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Reliable internet connection and a dedicated home office setup

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Role Details

• Full-time position (40 hours per week)

• Monday–Friday, 9:00 AM–5:00 PM Eastern Time coverage

• Remote position

• Multifamily residential property management focus

• Long-term rental portfolio (typically 12-month lease terms)

Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job