Schedule:

• Monday - Friday 9:00 am to 12:00 pm, Sydney Time 
• 20 hours per week

Responsibilities:

• Handle incoming phone calls under the company name, take detailed messages using scripted intake processes, and redirect or escalate calls to appropriate team members
• Book inspections using pre-approved calendars and booking rules
• Manage daily inbox triage, prioritizing important emails, drafting responses, and handling follow-up communications
• Send follow-up emails to clients after quotes are sent (typically after one week) and follow up on missing information or confirmations
• Book inspections and meetings for the team
• Prepare quotes and proposal packs for clients
• Maintain document control by organizing important files from customers into appropriate Dropbox folders
• Update CRM system as needed and create simple SOP documentation for basic procedures
• Send daily LinkedIn connection requests to potential clients and send simple messages using the provided screening criteria
• Create one LinkedIn post per week on the Managing Director’s profile using approved content
• Perform light marketing tasks, including repurposing drone footage and site photos, using Canva for Instagram posts
• Schedule social media posts across platforms
• Engage professionally on social media with neutral comments and likes
• Log and track leads in the system

Scope:

• Part-time position with potential to expand to full-time based on performance and business growth
• Remote work arrangement
• No technical engineering knowledge required - focus is purely on administrative and customer service tasks
• Will work closely with a 4-person engineering team
• Expected to free up approximately 20 hours per week of the Managing Director’s time
• Role involves both reactive tasks (phone calls, email responses) and proactive tasks (LinkedIn outreach, follow-ups)
• Immediate start preferred as team members return from break

Requirements:

• 3-5 years of experience in customer service or administrative roles
• Strong English communication skills with a professional phone manner
• Highly organized and process-driven approach to work
• Comfortable following scripts and established procedures
• Experience with basic software tools, including Outlook, Microsoft Word, Excel, Canva, and Google Chrome
• Previous experience working in engineering, architectural, or construction offices strongly preferred
• Ability to work independently and take initiative
• Professional demeanor when representing the company to clients

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring