Schedule: 8:00 AM – 5:00 PM AEDT (Sydney time)
Total Weekly Hours: 40 hours

 

Responsibilities

Content & Podcast Support

• Edit podcast video content for distribution across digital channels

• Create, schedule, and publish social media content across multiple platforms (OSS and podcast accounts) using Canva and Hootsuite, including posts, reels, stories, and shorts

• Maintain and manage a content calendar to ensure campaigns, posts, and EDMs align with events and business priorities

 

Social Media & Community Management

• Monitor social media channels daily and respond to comments and routine messages

• Escalate complex, sensitive, or non-standard enquiries to the appropriate team member

• Track engagement, growth, and performance to inform ongoing improvements

 

Email Marketing & Digital Campaigns

• Build, schedule, and optimize EDM campaigns

• Set up, manage, and refine email marketing automations, segmentation, pop-ups, and tagging workflows in MailerLite

• Support paid digital marketing activity as required

 

Website & Systems Management

• Update and maintain the WordPress website, including basic content changes and event updates

• Ensure key pages remain accurate and current

 

Inbox & Customer Communications

• Manage shared inboxes for multiple staff members, including filtering, labeling, prioritization, and routing enquiries

• Handle routine customer communications such as refunds and credits

• Escalate exceptions or edge cases to the appropriate team member for approval

 

Reporting & Administration

• Prepare weekly performance reports across social media, EDMs, and key campaigns, including engagement, growth, conversion signals, and recommendations

• Provide general administrative support, including filing, digital organization, and calendar management

• Support workflow management and process documentation by helping build and improve SOPs, checklists, and repeatable systems

 

Requirements

• 2+ years of experience in social media management and content scheduling

• Proficiency with Hootsuite or similar social media management tools

• Experience with email marketing platforms (MailerLite preferred; Mailchimp acceptable)

• Strong written communication skills for customer-facing interactions

• Experience in hospitality, entertainment, or service-based industries is preferred

• Ability to work independently while managing multiple priorities

• Comfortable working with adult or mature content in a professional context

 

Scope of Work

• Work with an Australian, Sydney-based business

• Collaboration with a creative team member who provides content

• Month-to-month engagement with flexibility to adjust hours based on business needs

 

Independent Contractor Perks

• Health insurance (available in eligible locations)

• Permanent work-from-home arrangement

• Immediate hiring