Job Overview

Our client is seeking a highly motivated and experienced Network VoIP Support to join their team. The successful candidate will be responsible for designing, implementing, and maintaining the network infrastructure to ensure seamless and secure communication across the organization.

Client Overview

Our client is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses. They help businesses eliminate outages with 100% uptime solutions that keep businesses connected to essential tools. They are looking for a goal-driven, highly organized individual to join their growing team.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM CST, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

A day-to-day life as a Network VoIP Engineer:

• A day-to-day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with the internet, phone service, or changes to their phone system, as well as configuring PBX for new clients, porting in phone numbers, and following up on previous support tickets to ensure all issues are resolved.
• Candidates must be able to follow SOP, create support tickets, follow through if the issue is not resolved right away, and ask for help if there is a roadblock until the client's issue is resolved. Client satisfaction is above all else.
• Must be able to methodically troubleshoot and have a standard on how and what to do instead of randomly guessing what to do next.

Table Stakes:

• At least 3 years of experience as a Network VoIP specialist/engineer in Network Infrastructure working directly with US-based clients.
  
• Managed services support experience, specifically supporting internal and external clients. 
  
• Proven track record of resolving complex TCP/IP, DNS, DHCP, and NAT issues across Firewall and WAN environments.
• Strong understanding and experience of Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and WiFi networks
  
• Understanding of networking protocols, VLANs, QoS, and VPN.
  
• Experience with diagnostics tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc. is a must
  
• Ability to follow methodical troubleshooting procedures and perform diagnostics.
  
• In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki networking technologies.
  
• Proficiency in network design and implementation.
  
• Strong analytical skills for diagnosing and improving network performance.
  
• Ability to collaborate and communicate effectively with support teams, external partners, and clients.
  
• Excellent communication and customer service skills.

What We’re Looking For:

• Should be a motivated self-starter who has excellent written and spoken English (you will be dealing directly with clients)
  
• a customer-focused team player and a problem solver above all else.
  
• A great desire to learn and want to continuously improve.
  
• A high level of trust and integrity.
  
• Attention to detail.
  
• The ability to work autonomously but also within a team

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.