Schedule:

• Full-time Monday to Friday 8 AM to 5 PM | Central US time

Job Overview
Our Client is seeking a highly motivated and experienced Network VoIP Support to join our team. The successful candidate will be responsible for designing, implementing, and maintaining the network infrastructure to ensure seamless and secure communication across the organization.

About the Client:

Our Client is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses. They help businesses eliminate outages with 100% uptime solutions that keep your business connected to its business essential tools.  They are looking for a goal-driven, highly organized individual to join our growing team.
If you are extremely organized, pay attention to the smallest details, are very structured in your day-to-day, and goal-driven, we welcome you; you will fit right in!

A day-to-day life as a Network VoIP Engineer:

• A day-to-day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with the internet, phone service, or changes to their phone system, as well as configuring PBX for new clients, porting in phone numbers, and following up on previous support tickets to ensure all issues are resolved.

• Candidates must be able to follow SOP, create support tickets, follow through if the issue is not resolved right away, and ask for help if there is a roadblock until the client's issue is resolved. Client satisfaction is above all else.

• Must be able to methodically troubleshoot and have a standard on how and what to do instead of randomly guessing what to do next.

Table Stakes:

• At least 3 years of experience as a Network VoIP specialist/engineer
  
• Managed services support experience
  
• Strong understanding and experience of Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and WiFi networks
  
• Understanding of networking protocols, VLANs, QoS, and VPN.
  
• Experience with diagnostics tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc. is a must
  
• Ability to follow methodical troubleshooting procedures and perform diagnostics.
  
• In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki networking technologies.
  
• Proficiency in network design and implementation.
  
• Strong analytical skills for diagnosing and improving network performance.
  
• Ability to collaborate and communicate effectively with support teams, external partners, and clients.
  
• Excellent communication and customer service skills.

What We’re Looking For:

• Should be a motivated self-starter who has excellent written and spoken English (you will be dealing directly with clients)
  
• a customer-focused team player and a problem solver above all else.
  
• A great desire to learn and want to continuously improve.
  
• A high level of trust and integrity.
  
• Attention to detail.
  
• The ability to work autonomously but also within a team

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring