Schedule: 

• Mondays to Fridays, 9:00 am to 6:00 pm, with 1-hour unpaid break
• 40 hours per week
• Client time zone: US Pacific Time (Anaheim, CA)

 

Client Overview: 

Join a growing pest control company based in California that’s expanding its remote team operations. This established business has successfully integrated Filipino team members for years and values remote talent as a core part of its growth strategy. You’ll be working with a company that competes alongside major industry players and is focused on scaling its customer support capabilities.

 

Job Description: 

You’ll be the voice of an established pest control company, handling customer inquiries and providing exceptional support that directly impacts client satisfaction and retention. This role offers the opportunity to work with a business owner who understands the dynamics of remote work and has built lasting relationships with international team members. You’ll play a crucial role in maintaining strong customer relationships while supporting the company’s continued growth in the competitive home services industry.

 

Responsibilities:

• Handle incoming customer calls and inquiries with professionalism and care
• Provide comprehensive customer support and resolve issues efficiently
• Manage customer interactions using industry-specific CRM software
• Maintain detailed and accurate records of all customer communications
• Follow up on customer requests, appointments, and service scheduling
• Support appointment setting and service coordination processes
• Ensure customer satisfaction through attentive service delivery
• Collaborate with field teams to address customer needs

 

Requirements:

• Previous customer service experience in a professional environment
• Strong English communication skills, both verbal and written
• Ability to learn and master industry-specific CRM software through training
• Detail-oriented approach to customer interactions and record-keeping
• Reliable internet connection and professional home office setup
• Bonus if you have experience with home services or appointment scheduling
• It helps if you’re familiar with CRM systems and customer management processes

 

Independent Contractor Perks: 

• Health insurance coverage

• Permanent work from home

• Immediate hiring

• Steady freelance job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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