Schedule:

• 48 hours a week
• Monday-Friday 8:00 am-5:00 pm PST includes 1 hr unpaid lunch
• Sat - Sunday  9am-3pm PST

6 days a week, either Mon-Sat or Tues to Sun, with 1 day off

Job Description: 

You’ll be the professional voice of a premium medical practice during the critical hours when patients need support most. This role offers the unique opportunity to represent a luxury healthcare brand, providing exceptional service to discerning patients during after-hours and weekends when an immediate, professional response makes all the difference. You’ll play a vital role in maintaining the practice’s reputation for excellence while potentially expanding your responsibilities as you demonstrate success.

Responsibilities:

• Answer incoming patient calls during after-hours and weekend periods with exceptional professionalism
• Provide concierge-level customer service that matches the practice’s luxury brand standards
• Handle patient inquiries, concerns, and escalations with care and medical sensitivity
• Respond promptly to leads and inquiries that come in during off-hours
• Maintain HIPAA compliance in all patient interactions and data handling
• Document calls and patient information accurately in practice systems
• Escalate urgent medical situations appropriately to on-call providers
• Build patient confidence and trust through knowledgeable, compassionate communication

Requirements:

• Strong healthcare or medical background with understanding of medical terminology is a plus
  
• Excellent customer service skills with experience serving demanding, high-expectation clients
• Professional phone manner and communication skills suitable for luxury service environment
• Experience with patient intake, scheduling, or medical reception preferred
• Bonus if you have ophthalmology, LASIK, or surgical practice experience
• It helps if you’re comfortable working Pacific Time after-hours and weekend schedules