Schedule: 8:00 AM – 5:00 PM EST (or overlapping U.S. business hours)
Total Weekly Hours: 40 hours

Our client is seeking a reliable, detail-oriented IT Systems Administrator to manage and maintain the health, security, and performance of their client and internal IT environments.

This is not a helpdesk role—it is a platform ownership and systems reliability position. You will be responsible for keeping systems stable, secure, standardized, and well-documented across multiple client environments.

You’ll work closely with the Support, Partner Success, and Projects teams to ensure technology is predictable, supportable, and continuously improving.

 

Responsibilities

Systems & Platform Ownership

Administer and maintain:

• Microsoft 365, Entra ID (Azure AD), and Intune

• Windows and macOS endpoint environments

• Windows Server, Active Directory, and cloud services

• Networking infrastructure, including UniFi firewalls, switches, access points, VPNs, and VLANs

• Maintain and enforce standard configurations and baselines across all client environments

• Perform proactive system health checks, patching, and lifecycle planning

 

Security & Compliance

• Manage identity and access controls (MFA, Conditional Access, device compliance)

• Monitor and respond to security alerts from email security, endpoint protection, and MDR tools

• Ensure backups, disaster recovery, and business continuity plans are properly configured and tested

• Support security and compliance standards, including HIPAA and cybersecurity best practices

 

Escalation & Problem Resolution

• Serve as Tier 2 / Tier 3 escalation for complex technical issues from Support

• Troubleshoot cross-system and recurring issues, implementing permanent fixes

• Reduce repeated incidents through improved architecture, automation, and standardization

 

Projects & Change Management

Support and execute:

• New client onboardings

• Microsoft 365 and cloud migrations

• Network upgrades and redesigns

• Security improvement and standardization initiatives

• Plan, document, and safely execute technical changes

 

Documentation & Process

• Maintain technical documentation in Hudu and HaloPSA

• Keep system inventories, network diagrams, and configuration records current

• Improve SOPs, checklists, and technical playbooks

 

Tooling & Automation

Use and improve:

• HaloPSA for ticketing, workflows, and change tracking

• Hudu for documentation

• NinjaOne for device management, patching, and automation

• Pax8 for licensing, provisioning, and vendor management

• Identify opportunities to automate repetitive tasks and improve system reliability

 

Collaboration

• Work asynchronously with a distributed team

• Communicate clearly in writing and meetings

• Provide technical input to Partner Success and leadership when planning improvements

 

Required Skills

Technical

• Strong experience with:

  • Microsoft 365, Entra ID, and Intune

  • Windows Server and Active Directory

  • Networking fundamentals (firewalls, VLANs, VPNs, DNS, DHCP)

  • Backup and disaster recovery systems

• Experience in MSP or multi-client environments is strongly preferred

 

Professional

• Comfortable working EST hours

• Self-directed, accountable, and highly organized

• Excellent written documentation and communication skills

• Ability to manage multiple environments without losing attention to detail

 

Nice-to-Have

• Experience with:

  • UniFi networking

  • NinjaOne RMM

  • HaloPSA and Hudu

  • Security tooling (email security, MDR, password managers)

• PowerShell or automation experience

• Microsoft or networking certifications

 

What Success Looks Like

• Fewer escalations due to strong standards and proactive system management

• Stable, secure, and predictable environments

• Clean, accurate, and up-to-date documentation

• A support team enabled by better systems, not blocked by them

 

Work Expectations

• Availability during U.S. Eastern Time business hours (or with strong overlap)

• Reliable internet connection with backup power

• Professional home office setup

• Participation in on-call rotation if required

 

Growth Opportunities

• Senior Systems Engineer

• Cloud or Security Lead

• Technical Architect or vCIO-track roles

 

Independent Contractor Perks

• Health insurance (available in eligible locations)

• Permanent work-from-home arrangement

• Immediate hiring