Work Schedule:

• Mondays to Fridays, 9:00 am to 6:00 pm, with 1-hour unpaid break
• Client time zone: UK Time

 

Overview:

We are looking for a Customer Service & Sales Agent who can deliver excellent customer support while confidently identifying opportunities to upsell and increase order value. This role is customer-first, but requires a commercially minded individual who is comfortable communicating via both email and phone.

 

Key Responsibilities:

• Handle customer service enquiries via email and phone in a professional and timely manner
• Resolve customer issues related to orders, deliveries, returns, and product enquiries
• Provide product recommendations and upsell where appropriate to meet customer needs
• Convert inbound enquiries into sales opportunities
• Maintain a positive and helpful customer experience at all times
• Accurately log customer interactions and outcomes in internal systems
• Follow up with customers when required to close sales or resolve issues
• Work closely with internal teams to resolve escalations efficiently

 

Required Skills & Experience:

• Proven experience in customer service, sales, or a combined support/sales role
• Comfortable handling both email and phone-based communication
• Strong written and verbal communication skills
• Confident upselling and objection handling without being pushy
• Ability to multitask and manage a high volume of enquiries
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with a sales awareness

 

Nice to Have:

• Experience working in e-commerce or retail
• Familiarity with CRM or helpdesk software
• Experience handling order management and logistics enquiries

 

What We’re Looking For:

• Friendly, professional, and confident communicator
• Reliable and organised with strong time management skills
• Target-driven but customer-focused
• Someone who can build rapport and trust with customers

 

Independent Contractor Perks: 

 

• Health insurance coverage

• Permanent work from home

• Immediate hiring

• Steady freelance job

   

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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