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Customer Support Specialist

Schedule:

  • (approximately 20 hours per week) flexible during client business hours
  • Client Timezone: Australian Eastern Time (Melbourne)

Client Overview: 

Join an innovative legal technology company that’s revolutionizing how clients connect with lawyers across Australia. They’ve built their own proprietary software platform and are experiencing growth that’s driving the need for dedicated customer support. This is a chance to be part of a tech-forward company that’s making legal services more accessible.

Job Description: 

You’ll be the first point of contact for users navigating an innovative legal services platform, directly impacting client satisfaction and user experience. This role offers the opportunity to grow with an expanding legal tech company while mastering its custom-built software system. You’ll handle all customer inquiries through email, ensuring users have exceptional experiences as they connect with legal professionals.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via email
  • Navigate and become proficient in the company’s custom-built software platform
  • Handle customer support tickets while maintaining high response quality standards
  • Provide clear guidance to platform users on system functionality and processes
  • Escalate complex issues appropriately while resolving standard inquiries independently
  • Maintain detailed records of customer interactions and common issues
  • Contribute to improving customer support processes and documentation

Requirements:

  • Strong written communication skills for professional email correspondence
  • Ability to quickly learn and navigate custom software systems
  • Customer service experience in any industry
  • Reliable internet connection and home office setup for remote work
  • Bonus if you have experience with ticketing systems or CRM platforms
  • It helps if you’re familiar with the legal industry or professional services

Why Join This Team?

  • Remote work flexibility with no commute required
  • Opportunity to grow from part-time to full-time as the company expands
  • Work with cutting-edge legal technology and proprietary software
  • Be part of a growing company that’s making legal services more accessible
  • Competitive hourly rates with transparent, all-inclusive billing
  • Supportive environment focused on professional development

Independent Contractor Perks:

  • Permanent work-from-home
  • Immediate hiring

Customer Support Specialist

Job Category

Customer Support

Job Type

Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Australian Eastern Standard Time

Published on

Jan 27 2026