Schedule:

• Monday–Friday, 9:00 AM – 6:00 PM (with a 1-hour unpaid break) overlapping US timezones. The exact work schedule depends on the client's needs.
• Total Weekly Hours: 40 hours

Overview:
Our client is seeking a highly organized and detail-oriented administrative assistant to support sales, writing, reporting, finance, client management, and HR functions. This role is critical to ensuring smooth cross-department operations, maintaining data accuracy, and improving overall efficiency.

The ideal candidate is proactive, structured, and comfortable working across multiple teams while handling sensitive data and operational workflows.

Responsibilities:
Sales Operations

• Review bookings and assess lead quality, removing unqualified or invalid leads
• Manage the sales pipeline and CRM to ensure data accuracy and deal progression
• Track key sales metrics and provide performance insights
• Assist with lead management and outreach initiatives
• Conduct quality assurance checks on sales activities and provide feedback
• Facilitate communication between sales and operations teams to improve efficiency

Writing Operations

• Coordinate writer assignments and ensure timely project completion
• Maintain task management systems to track writing projects and client deliverables
• Monitor and update operational reports reflecting progress and performance

Reporting & Documentation

• Prepare, organize, and maintain business reports and documentation
• Update and manage media coverage reports for client communication
• Ensure company records are accurate, organized, and easily accessible

Finance Support

• Assist with payment tracking and financial reporting
• Support collections and client follow-ups for overdue invoices
• Help ensure contract compliance and client retention processes

Client Management

• Provide general client support and respond to inquiries
• Manage communication channels and triage client concerns to appropriate teams
• Assist with client onboarding and engagement activities

HR Support

• Coordinate onboarding and offboarding of team members
• Manage access to company tools and communication platforms
• Support training initiatives and internal knowledge management
• Maintain employee records and support compliance with company policies

Additional Duties

• Perform other administrative and operational tasks as assigned by leadership and the CEO

Requirements:

• Strong organizational skills with the ability to multitask effectively
• Proficiency in CRM systems and task/project management tools
• Excellent written and verbal English communication skills
• Experience in administrative, sales, or operational support roles
• Ability to work independently and collaborate across teams
• Strong analytical thinking and problem-solving abilities

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring