Job Overview 
We’re seeking a dedicated and professional Medical Receptionist / Healthcare Assistant to become the cornerstone of our patient communication efforts. In this pivotal role, you’ll be the first point of contact for our esteemed patients, managing a high volume of calls and providing exceptional customer service. You’ll work with our state-of-the-art Nextech EMR system, expertly handling appointment scheduling and patient inquiries. This position offers an exciting opportunity to grow your skills in healthcare administration while working with a team of dedicated professionals in a dynamic, patient-centered environment. If you thrive in fast-paced settings, have a passion for customer service, and are looking to make a meaningful impact in healthcare, this role is perfect for you!

Responsibilities

• Manage a high volume of incoming calls with professionalism and efficiency, ensuring every patient interaction is positive and productive
  
• Master the Nextech EMR system to schedule, reschedule, and cancel patient appointments with precision and care
  
• Serve as the primary point of contact for patient inquiries, demonstrating in-depth knowledge of our services and procedures
  
• Efficiently triage calls and transfer them to appropriate departments, ensuring seamless communication within the practice
  
• Take detailed messages for doctors and staff, utilizing your knowledge of medical terminology to ensure accuracy
  
• Provide world-class customer service to our diverse and discerning patient base, maintaining the practice’s reputation for excellence
  
• Contribute to the overall efficiency of the practice by assisting with various administrative tasks as needed
  

Requirements

• Exceptional English communication skills with a neutral accent, capable of clear and professional phone interactions
  
• Proven experience with Nextech EMR system or other complex healthcare management software
  
• Background in healthcare, with a preference for experience in ophthalmology or optometry
  
• Outstanding customer service skills and phone etiquette, with the ability to remain calm and professional in high-pressure situations
  
• Demonstrated ability to multitask efficiently in a fast-paced medical environment
  
• Solid knowledge of medical terminology, particularly related to eye care
  
• High level of attention to detail and accuracy in data entry and message taking
  
• Proficiency in using various CRM systems and adaptability to learn new software quickly
  
• Strong problem-solving skills and the ability to work independently while maintaining team cohesion
  
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations
  
• Ability to work full-time, Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time
  
• Remote work experience preferred, with the ability to maintain a professional demeanor and work environment at home
  
• Must have ophthalmology/optometry and/or Nextech experience

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job