Schedule: Flexible scheduling within Melbourne business hours
Client Timezone: Melbourne, Australia (AEDT/AEST)
Total Weekly Hours: 20 hours

 

Join a dynamic property management company specializing in short-term rentals across major booking platforms while also operating a growing professional cleaning business. This multi-faceted operation manages properties on Airbnb, VRBO, and Booking.com, creating a fast-paced and engaging environment where you’ll support multiple business streams.

You’ll be at the heart of daily operations, managing key administrative functions that keep both the rental and cleaning divisions running smoothly. This role blends platform management, customer communication, and operational support, offering variety, responsibility, and the opportunity to directly impact guest and client experiences.

 

Responsibilities

• Manage the ZenMaid platform for cleaning business operations and staff scheduling

• Handle administrative tasks across Airbnb, VRBO, and Booking.com platforms

• Conduct outbound calls to book vendor services (e.g., window cleaning, maintenance)

• Monitor multiple systems to identify discrepancies or issues requiring action

• Perform general administrative duties and manage incoming business inquiries

• Communicate professionally with clients, vendors, and service providers via phone and email

• Support day-to-day operations across both short-term rental and cleaning divisions

• Maintain high attention to detail while working across multiple platforms and tools

 

Requirements

• Strong English communication skills (written and verbal)

• Exceptional attention to detail with a quality-focused mindset

• Proactive problem-solving skills and strong initiative

• Confidence handling phone-based communication and customer service interactions

• Ability to work independently in a remote environment

• Bonus if you have experience with property management or booking platforms

• Helpful if you’re familiar with administrative, scheduling, or operations software

 

Why Join This Team?

• Fully remote role with flexible scheduling within business hours

• Exposure to multiple industry-leading platforms and systems

• Support a growing, multi-stream business with real operational impact

• Variety-driven role where no two days are the same

• Opportunity for role expansion based on performance

• Supportive team culture that values initiative and quality work

 

Independent Contractor Perks

• Permanent work-from-home arrangement

• Immediate hiring