Job Highlights

Contract: Independent Contractor
Schedule: Monday to Friday, 7:30am to 11:30am
Client Timezone: New Zealand Time

Client Overview
Join a growing construction company that’s modernizing operations with smart software solutions like Fergus to enhance customer experience. The business owner is focused on scaling while maintaining excellent client relationships, and you’ll play a key role in streamlining operations across both the main construction business and a complementary property rental portfolio.

Job Description
You’ll be the operational backbone for a dynamic construction business, taking ownership of essential administrative tasks that keep everything running smoothly. This role offers the perfect blend of customer interaction, process management, and growth support. You’ll work directly with a hands-on business owner who values efficiency and understands the importance of delegation to focus on what matters most – growing the business and serving clients exceptionally well.

Responsibilities

• Upload and organize scanned receipts and expense documentation in Xero accounting software
• Conduct professional follow-up communications with clients via text messaging after job completion
• Request client feedback and guide satisfied customers toward leaving Google reviews
• Manage communications across approximately 10 WhatsApp groups with subcontractors and team members
• Make follow-up phone calls to clients for feedback collection and relationship building
• Handle basic customer service inquiries with professionalism and care
• Support basic social media management tasks to enhance online presence
• Assist with rental property administration and basic accounting for family property business

Requirements

• Experience with Xero accounting software or similar bookkeeping platforms
• Strong written and verbal English communication skills for professional client interactions
• Comfort using WhatsApp for business communications and group management
• Ability to make professional phone calls for customer follow-up (no cold calling required)
• Basic social media management capabilities
• Reliable internet connection and flexibility to work during New Zealand business hours
• Bonus if you have experience in construction, property management, or customer service roles

Why Join This Team?

• Work directly with a growth-focused business owner who values your contributions
• Flexible remote work with consistent part-time schedule
• Opportunity to support two complementary businesses for varied, interesting work
• Professional development in customer relations and business operations
• Use modern software tools like Fergus and Xero to streamline processes
• Be part of a business that prioritizes excellent customer experience

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Be part of a business that prioritizes excellent customer experience

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 46914838428