Schedule:

• 20 hours per week, Monday to Friday, flexible between 9 am and 6 pm (Taylors Beach, NSW)

Client Overview:

Our client is a fast-growing Australian home services company specializing in residential and commercial lawn care and outdoor maintenance. They are focused on delivering reliable, high-quality services with excellent customer experience and are expanding our lead handling and appointment-setting capabilities to support continued growth.

This is a remote role working closely with the Australian business owner and operations team to convert inquiries into booked jobs and revenue.

Role Overview:

We’re looking for a proactive Sales Support Representative to manage inbound inquiries, qualify leads, set appointments, and support outbound lead generation efforts. This role combines customer service, sales support, and administrative tasks, making it ideal for someone confident on the phone and highly organized.

You’ll be the first point of contact for customers, ensuring inquiries are handled professionally, details are captured accurately, and opportunities are followed up consistently to maximize conversions.

What You’ll Be Doing:

Inbound & Customer Service (Primary Focus)

• Handle inbound customer calls and inquiries using provided scripts and guidelines.
• Capture and log customer details accurately in the CRM system.
• Gather property details, service requirements, and photos for quote preparation.
• Upload job photos to internal communication channels for pricing approval.
• Send approved quotes to customers using pre-built template
• Maintain a professional, friendly, and calm communication tone at all times

Lead Generation & Appointment Setting

• Conduct outbound calls to chase leads and generate new business opportunities.
• Follow up on existing quotes, inquiries, and unconverted leads.
• Schedule appointments and confirm service booking
• Track lead status and ensure timely follow-ups to maximise conversion rates

Administrative & Coordination Support

• Escalate inquiries or complex pricing/scope questions to management
• Maintain accurate CRM records and documentation
• Follow company procedures and scripts to ensure consistent customer experience

What We’re Looking For:

• Fluent English communication skills suitable for the Australian market
• Previous experience in customer service, appointment setting, or phone-based roles
• Confident phone manner with strong interpersonal and communication skills
• Ability to follow detailed scripts, procedures, and workflows
• Basic computer and CRM skills (FreeCX experience preferred; training provided)
• Reliable internet connection and professional phone/computer setup

Independent Contractor Perks:

• Commissions will be provided for meeting sales targets
• Permanent work-from-home
  
• Immediate hiring