Role Overview
The Tier 2 NOC Engineer is responsible for proactive monitoring, resolving escalated technical issues, and ensuring uptime of critical network, server, and security infrastructure. This role requires strong hands-on experience across firewalls, networks, and server systems, as well as the ability to work independently during overnight hours.

Schedule:

• Saturday to Wednesday, 6:00 PM PST – 3:00 AM PST, with 1hr break (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Monitor customer infrastructure, including servers, firewalls, and network devices, via NOC tools and dashboards
• Troubleshoot and resolve Tier 2 incidents related to:
  • Network connectivity issues
  • Firewall alerts, routing problems, VPN failures
  • Server performance, outages, backup failures, and patching

• Perform system maintenance, updates, and health checks
• Respond to alerts promptly and ensure accurate documentation in the ticketing system
• Coordinate escalation to Tier 3 engineers or on-call resources when required
• Follow established SOPs and contribute to process improvements
• Maintain strong communication with internal teams and customers

Requirements

• 3+ years of experience in NOC, network operations, or MSP support roles
• Strong hands-on expertise with:
  • Firewalls (e.g., Fortinet, Cisco, Sophos, Palo Alto)
  • Network infrastructure (switching, routing, VLANs, VPNs)
  • Windows Server environments (AD, DNS, DHCP, Group Policy, file/print services)
• Proven ability to diagnose and resolve complex technical issues
• Experience working with monitoring platforms (ConnectWise, Avik, Huntress, etc.)
• Excellent written and verbal English communication
• Ability to work independently during night shift hours
• Fundamental Microsoft 365 Cloud and On-Prem administration
• Experience with Palo Alto Firewalls + SSL Cert Renewals
• Windows Server, AD, Hypervisor
• Regulated Industry Exposure
• AI experience listed
• Exposure to MSP environments, background is exclusively BPO, which is a fundamentally different operational model

Preferred Qualifications

• MSP experience (highly preferred)
• Certifications such as Network+, Security+, CCNA, Fortinet NSE, or MCSA
• Familiarity with virtualization (VMware, Hyper-V)
• Knowledge of backup technologies (Veeam, Acronis, Datto)

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.