Customer Service Support – Higher Education | Remote | Immediate Start

Role Name: Customer Service Support

Schedule: 40 hours per week; Monday to Friday 9am to 6pm with one hour of unpaid break 

Client Timezone: Pacific Time (California)

Client Overview: 

A mission-driven higher education company dedicated to helping international students achieve their academic dreams in the United States. They specialize in guiding prospective students through complex university application processes and compliance requirements. The company is experiencing rapid growth and expanding their support team to serve more students worldwide.

Job Description: 

You’ll be the vital bridge between international students and their educational goals, providing expert guidance that transforms confusion into clarity and dreams into reality. This role combines the deep satisfaction of helping students navigate complex admissions requirements with the excitement of building meaningful relationships through both supportive conversations and proactive outreach. You’ll join a team that values patience, expertise, and genuine care for student success, making a real difference in students’ lives while developing your skills in a fast-paced, rewarding environment.

Responsibilities:

• Handle inbound calls from international students seeking guidance on university applications and admissions processes
• Make strategic outbound calls to follow up on online form submissions from university webpages
• Conduct effective cold calling and engage with hot leads to convert prospects into enrolled students
• Provide patient, detailed explanations of application compliance policies and requirements
• Answer complex questions about admissions procedures, documentation requirements, and timelines
• Maintain professional, culturally sensitive communication with students from diverse backgrounds
• Follow up consistently on student inquiries and track application progress
• Collaborate with team members to meet conversion targets and maintain high customer satisfaction
• Document interactions and maintain accurate records in CRM systems

Requirements:

• 3-4+ years of customer support experience, preferably in education or service industries
• Excellent English communication skills, both verbal and written
• Strong patience and cultural sensitivity when working with international students
• Ability to explain complex policies and procedures clearly and compassionately
• Bonus if you have experience with CRM systems and customer management tools
• It helps if you have experience in higher education or admissions processes
• Reliable internet connection and professional home office setup

Why Join This Team?:

• Make a meaningful impact helping international students achieve their educational dreams
• Work remotely with flexible scheduling and modern technology setup
• Join a growing company with opportunities for career advancement
• Receive comprehensive training on admissions policies and best practices
• Collaborate with a supportive, mission-driven team that values your success
• Competitive compensation with performance-based growth opportunities

Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job