Work Schedule:

• Flexible rotating fortnightly roster covering Monday to Sunday, 9:00 am to 9:00 pm (Australian Eastern Time)

• Minimum of 35-40 hours per week

 

About Us:

We are a dedicated Australian pharmacy service focused on making life easier for people who need extra support. Many of our customers find it difficult to access a physical chemist due to health or caregiving responsibilities. We provide a vital service: home delivery of pharmacy needs, including prescription pickups from doctors when required. Our mission is simple to deliver exceptional customer experiences and support.

 

Role Overview:

We’re urgently seeking a motivated and experienced Full-Time Remote Customer Support Specialist to join our customer support team. You will manage order processing, live chats, inbound/outbound calls, and online pharmacy/prescription requests via Zoom Contact Centre and our internal dashboard.

Your role includes outbound calls to local pharmacies to prompt timely preparation and delivery of orders. You will work closely with team leaders and collaborate internally via Slack to provide excellent service and maintain smooth workflows.

 

Key Responsibilities:

Manage inbound and outbound customer support via live chat, email, and phone

Make outbound calls to local pharmacies to follow up on order preparation and delivery

Process and price pharmacy requests accurately and promptly using in-house systems

Guide customers through our service process with empathy and clarity

Collaborate and share knowledge with your team to ensure seamless service delivery

Participate in ongoing training and adapt to new technology tools

 

What We Offer:

Full-time remote role

Opportunity to nominate preferred shifts wherever possible

Work-from-home convenience with all equipment provided

Structured training and ongoing support, with supervisors and team leaders available to assist

 

Candidate Requirements:

2 to 5 years of experience in customer support or a related field

Pharmacy or medical-related customer service experience is preferred but not mandatory

Excellent communication skills across phone, chat, and email

Comfortable using Zoom Contact Centre, Slack, and proprietary dashboards

Strong empathy, resilience under pressure, and a solution-focused mindset

Ability to work independently and as part of a smaller, rostered team environment

 

Independent Contractor Perks: 

• Health insurance coverage

• Permanent work from home

• Immediate hiring

• Steady freelance job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

47164400479