Job Overview

Own day-to-day client delivery across all SMC scopes (bidding, business development, marketing, website, and lead generation). Keep clients organized, informed, and moving. Keep internal systems clean so delivery does not stall.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM, Eastern Time (Odenton, MD), with 1 hour unpaid/paid break (40 work hours per week)

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Responsibilities

• Own onboarding process for all clients
• Collect and organize client access
• Manage kickoff scheduling
• Manage recurring meetings and calendars
• Coordinate internal handoffs between Bidding and Marketing departments
• Manage client communication flow
• Track deliverables and deadlines
• Follow up on forms, missing info, approvals, and next steps
• Coordinate weekly/monthly/regular client reporting movement
• Support A/R reminders and invoice follow-up
• Answer phone lines and route calls properly
• Support light prospect/client admin outreach when needed
• Maintain operating order across both sides of the house (Client Delivery & Bidding)

Tools You Will Use

• Microsoft 365: SharePoint, Teams, Outlook, Planner, Forms
• Client Portal (Internal CRM and Files)
• Bid Engine - Bidding System
• Smith AI - Lead Gen System
• AI CRM / Sales Pipeline system
• Email and calendar workflows

Reporting Structure

• Reports to Head of Delivery.
• Operationally directs Marketing and Sales Analyst for client deliverables and SOW execution.
• Coordinates with bid coordinators and other delivery support as needed.

KPIs (How You Win)

• Onboarding completion time: 48-72 hours.
• Weekly updates sent on time: 95%+.
• Approval turnaround: under 24 hours average for active bidding clients.
• Missed deadlines/addenda: 0.
• Client escalations: low and decreasing over time.
• System hygiene: SharePoint, Planner, and AI CRM always current.

Non-Negotiables (Fit)

• Organized, fast, and calm under deadline pressure.
• Someone great at Excel, charts, data, as well as putting presentations and decks together.
• Excellent client communication (professional, direct, responsive).
• Runs meetings, drives follow-ups, and holds people accountable without being abrasive.
• Comfortable coordinating multiple stakeholders remotely.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.