Job Overview

Are you a tech-savvy problem solver who thrives in a fast-paced environment? We are looking for an IT Support Technician to join our Managed IT Services team. In this role, you will be the frontline of technical support, providing maintenance and troubleshooting services to a diverse client base. You will ensure that hardware, software, and networks are running at peak efficiency while delivering the kind of "wow" customer service our clients expect.

Schedule:

• Monday – Friday, 8:00 AM – 5:00 PM EST (40 hours/week)

Key Responsibilities

• Technical Support: Provide high-quality remote support for desktops, laptops, servers, networks, and cloud services.
• Troubleshooting: Resolve issues involving operating systems (Windows/macOS), business applications, printers, and basic networking.
• Ticket Management: Respond to service tickets promptly, prioritizing tasks based on urgency and business impact.
• Escalation & Collaboration: Resolve issues independently or escalate complex technical problems to senior engineers when necessary.
• Documentation: Maintain meticulous records of all work performed, solutions provided, and client interactions within our ticketing system.
• User Management: Assist with the onboarding and offboarding of users, including account setup and access management.
• Maintenance: Perform routine system updates, monitoring, and maintenance to ensure client security and reliability.
• Communication: Translate "tech-speak" into understandable terms for clients, maintaining a professional and helpful demeanor at all times.

Required Skills & Qualifications

• OS Knowledge: Basic to intermediate proficiency in Windows and/or macOS.
• Software: Familiarity with Microsoft 365, email systems, and standard business productivity tools.
• Networking: A solid understanding of basic concepts (TCP/IP, DNS, DHCP, VPN).
• Problem Solving: Strong analytical and troubleshooting skills to diagnose issues efficiently.
• Communication: Exceptional English communication skills (written and verbal) with a focus on customer service.
• Adaptability: Ability to work independently and as part of a team in a fast-paced, high-volume environment.

Preferred Qualifications

• Previous experience working within a Managed Service Provider (MSP) environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, or Microsoft certifications).
• Experience using RMM tools, ticketing systems, and endpoint security solutions.

Work Environment & Benefits

• Stable Schedule: Fixed 8 AM – 5 PM EST shift.
• Growth: Opportunity to work with a wide variety of technologies and client environments.
• On-Call: Occasional after-hours or on-call support may be required as part of a rotating schedule.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations