Job Overview
As a Helpdesk Analyst, you’ll be part of a team dedicated to creating a fantastic experience across our group of companies.
Schedule: Monday to Friday, 9:00 AM – 6:00 PM (New Zealand Time), with a 1-hour unpaid break (40 hours per week)
Independent Contractor Perks
- Health insurance (available in eligible locations)
- Permanent work-from-home setup
- Immediate hiring
Responsibilities
- Provide first- and second-level support for company systems, including Microsoft Windows, network connectivity, user access, printers, browsers, and mobile devices
- Implement moves, adds, and changes to computer and communication hardware
- Deliver excellent customer service for all support queries while adhering to service management principles
- Take ownership and act proactively when handling requests and issues
- Support users through training, guidance, and self-help content
- Assign or escalate support requests when necessary
- Maintain up-to-date knowledge of the company, its structure, services, and products
Requirements
- Passion for delivering exceptional user service by resolving issues and fulfilling service requests
- Minimum of 2+ years’ experience in a Helpdesk Level 1/2 environment
- Excellent communication skills with a proven ability to collaborate with internal users, technology teams, and vendors
- Strong problem-solving skills with a proactive, can-do attitude
- ITIL Foundation Certification (preferred)
- Other recognized IT certifications or training
- Knowledge of Microsoft Active Directory, Exchange Management, basic networking (Wi-Fi, WAN, LAN), security awareness, and basic application support
Nice to Have
- Experience with ManageEngine ServiceDesk
- Experience with Microsoft Intune
- Experience with on-premises Microsoft 365
Side Note:
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees are established based on performance during the application process.
Reminder:
Please follow the provided link to BruntWork’s Career Site to complete your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.