Schedule:

• Mondays to Fridays, 8:00 am to 5:00 pm (US Pacific Time), with a 1-hour unpaid break

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Responsibilities:

• Customer Interaction: Answer and manage incoming calls, emails, and chat inquiries courteously and professionally.
• Scheduling and Calendar Management: Schedule appointments, manage calendars, and coordinate meetings for clients and team members.
• Information Management: Provide accurate information about products, services, and company policies to customers and clients.
• Message Taking: Record and relay messages accurately and promptly to the appropriate team members.
• Problem Solving: Address client and customer concerns, resolving issues or escalating them as necessary.
• Administrative Support: Perform basic administrative tasks such as data entry, file organization, and documentation.
• CRM Updates: Maintain and update customer information in the Customer Relationship Management (CRM) system.
• Multitasking: Manage multiple communication channels and prioritize tasks effectively.

Patient Experience:

• Provide a warm, empathetic experience for recently discharged patients
• Address common questions about post-discharge care
• De-escalate concerns professionally and escalate when needed

Requirements:

• High school diploma or equivalent (Associate’s degree preferred)

• 1–3 years of experience in healthcare reception, call center, or medical office support

• Strong phone presence and communication skills

• Excellent organizational and multitasking abilities

• HIPAA knowledge required

• Reliable internet connection and quiet remote workspace

• Excellent phone and written communication skills

• Experience with CRM systems

• Customer service experience

• Must be fluent in both English and Spanish

Preferred Qualifications:

• Experience in Transitional Care Management (TCM), care coordination, or telehealth
• Familiarity with CMS guidelines for post-discharge follow-up
• Bilingual (Spanish preferred)

Key Competencies:

• Compassionate communication
• Attention to detail
• Professional phone etiquette
• Time management
• Ability to work independently in a remote environment
• Problem-solving and escalation judgment

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.