Job Overview
We are seeking a highly organized and proactive Client Delivery Coordinator (CDC) to support the delivery of leadership and development programs for corporate and SME clients.
This is a remote, part-time role (15 hours per week) with consistent daily hours. The position may evolve into a larger engagement depending on performance and business needs.
The Client Delivery Coordinator plays a critical role in ensuring seamless program coordination across face-to-face and virtual delivery formats.
Work Schedule: Monday to Friday, 10:00 AM – 1:00 PM AEST (consistent daily hours preferred) 15 hours per week
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Key Responsibilities
The role supports five key stages of the client delivery experience (note: not all tasks are required for every program).
Stakeholder Engagement
- Organize client projects and delivery schedules
- Coordinate participant, venue, and material requirements
- Set up and manage program workbooks in MS Planner
- Liaise with facilitators regarding availability
- Schedule stakeholder interviews and coordination meetings
Customisation & Set-Up
- Develop and format program materials (Workbooks, PowerPoint presentations, PDFs)
- Create and manage surveys (SurveyMonkey), extract and format insights
- Support venue scheduling and logistics in partnership with client contacts
- Set up MS Teams webinars and meetings (registrations and invitations)
- Develop branded program materials using Canva, Adobe, or similar tools
Program Delivery Support
- Coordinate participant pre-work and track completion
- Schedule and manage technology dry runs
- Coordinate shipping of materials (books, certificates, workbooks)
- Draft client communications based on templates
- Support facilitators with bespoke delivery requirements
- Assist in virtual session production (MS Teams breakout rooms, polls, webinar controls)
Post-Program Management
- Manage webinar recordings and access permissions
- Track attendance and completion metrics
- Compile participant feedback dashboards
- Coordinate certification processes for eligible attendees
Learning & Embedding
- Schedule follow-up and embed sessions
- Maintain and archive documentation in SharePoint
- Support updates to operational manuals and delivery documentation
Required Skills & Tools
- Strong organisational and project coordination skills (MS Planner preferred)
- Excellent written and verbal communication skills
- Advanced PowerPoint skills
- Proficient in Excel
- Experience with:
- MS Teams (Meetings & Webinars)
- SurveyMonkey
- Canva / Adobe (or similar design tools)
- SharePoint
- Ability to work independently and proactively
- Comfortable managing multiple moving parts across different stakeholders
Experience
- Experience in a corporate environment (customer coordination, administration, or similar role)
- Experience in client-facing or customer-focused environments
- Project or event management experience highly regarded
- Strong working knowledge of Microsoft Office Suite
Ideal Personality Fit
- Team-oriented and collaborative
- Customer-focused and service-driven
- Proactive and solutions-oriented
- Takes ownership and accountability
- Structured, process-driven, yet flexible
- Passionate about learning and continuous improvement
Side Note
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This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
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Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.