Job Overview
Our client is seeking a proactive and detail-oriented Customer Service – Credit Support Specialist to join their growing team. This role is central to delivering exceptional operational and customer support across the full lifecycle of commercial payment plan applications. You will manage applications from submission through to settlement, acting as a key liaison between internal teams, accredited partners, and business customers.
Success in this role requires strong communication skills, high attention to detail, and a commitment to delivering timely, solution-focused support in a fast-paced environment.
Client Overview
Our client is a dynamic, solutions‑driven organization known for its energetic culture and commitment to exceptional customer service. They value proactive ownership, open and honest communication, and a human‑centered approach that strengthens relationships.
Their team focuses on adding real value through continuous improvement, knowledge‑sharing, and a dedication to learning. Collaboration, empathy, and professionalism are at the heart of how they work, and they actively support initiatives that promote environmental and community sustainability.
This is a workplace where you’ll be empowered to contribute, grow, and make a meaningful impact.
Responsibilities
Settlement Processing
- Process settlement transactions accurately and within required timeframes
- Verify documentation and payment instructions for completeness and compliance
- Conduct daily follow-ups to resolve discrepancies
- Coordinate efficiently with internal teams, partners, and customers
Compliance & Risk Management
- Identify and mitigate potential settlement risks
- Ensure all documentation and audit trails meet compliance and funder standards
Stakeholder Communication
- Serve as the primary point of contact for settlement-related queries
- Resolve documentation errors and payment discrepancies promptly
- Provide clear and timely updates to internal and external stakeholders
Process & Systems Improvement
- Contribute to refining settlement procedures and operational tools
- Support initiatives that improve accuracy, efficiency, and customer experience
Required Skills
- Exceptional attention to detail and accuracy
- Strong problem-solving skills to identify and resolve discrepancies
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office or equivalent tools
- Ability to manage multiple tasks in a structured, deadline-driven environment
Highly Regarded
- Experience in settlements, financial operations, banking, commercial lending, or loan processing
Personal Attributes
- Highly organized and able to manage multiple priorities under pressure
- Customer-focused mindset with a commitment to service excellence
- Collaborative and comfortable in a fast-paced, process-driven environment
Schedule: Flexible during client business hours (Australian time) (40 Hours per week)
Independent Contractor Perks
- Permanent work-from-home setup
- Immediate hiring
- Paid public holidays
- Paid time off (PTO) eligibility after 90 days
- HMO/health insurance coverage (available in eligible locations after 90 days)
Reporting Structure
Reports To: Team Leader
Works Closely With: Credit, Settlements, Sales and Operations Teams
Side Note:
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits.
Professional hourly fees are established based on performance during the application process.
Reminder:
Please follow the provided link to BruntWork’s Career Site to complete your initial application requirements, including the assessment questions, technical check, and voice recording.
Submissions with all requirements fulfilled will receive priority review.