Job Overview
Our client is seeking a proactive and detail-oriented Customer Service – Credit Support Specialist to join their growing team. This role is central to delivering exceptional operational and customer support across the full lifecycle of commercial payment plan applications. You will manage applications from submission through to settlement, acting as a key liaison between internal teams, accredited partners, and business customers.
Success in this role requires strong communication skills, high attention to detail, and a commitment to delivering timely, solution-focused support in a fast-paced environment.
Client Overview
Our client is a dynamic, solutions‑driven organisation known for its energetic culture and commitment to exceptional customer service. They value proactive ownership, open and honest communication, and a human‑centred approach that strengthens relationships.
Their team focuses on adding real value through continuous improvement, knowledge‑sharing, and a dedication to learning. Collaboration, empathy, and professionalism are at the heart of how they work, and they actively support initiatives that promote environmental and community sustainability.
This is a workplace where you’ll be empowered to contribute, grow, and make a meaningful impact.
Responsibilities
1. Customer Support (Business & Organisation Clients)
- Provide timely, professional, and friendly support throughout the payment plan application process
- Guide customers through documentation requirements (e.g., compliance forms, invoices, equipment specifications)
- Resolve queries relating to approvals and required documentation
- Liaise with internal teams to escalate and resolve issues efficiently
2. Partner Support
- Serve as the first point of contact for accredited partners regarding submitted applications
- Assist partners in accurately submitting applications
- Troubleshoot documentation errors, submission issues, and missing information
3. Application Coordination & Processing
- Review applications for completeness and accuracy
- Verify required documentation for compliance
- Follow up with partners and customers to obtain outstanding information
- Track application progress within CRM systems and update statuses in real time
- Ensure applications are prepared for review by Credit and Settlements teams
4. Relationship Management & Communication
- Deliver consistent, professional communication via phone, email, and CRM updates
- Build trusted relationships with high-volume partners and repeat customers
- Monitor support inboxes and queues to meet or exceed SLAs
- Identify trends, concerns, or feedback and escalate appropriately
5. Continuous Improvement & Knowledge Sharing
- Stay up to date with product updates, compliance requirements, and internal systems
- Share insights to support process improvements
- Contribute to FAQs, help guides, and internal knowledge resources
- Participate in team meetings and improvement initiatives
Requirements
- Experience in customer service, credit support, financial services, or commercial finance
- Strong administrative and documentation review skills
- High attention to detail and accuracy
- Excellent verbal and written communication skills
- Experience working with CRM systems and managing application workflows
- Ability to manage multiple applications simultaneously in a fast-paced environment
- Proactive problem-solving mindset
- Critical thinker
- Strong stakeholder management and relationship-building skills
Schedule: Flexible during client business hours (Australian time) (40 Hours per week)
Independent Contractor Perks
- Permanent work-from-home setup
- Immediate hiring
- Paid public holidays
- Paid time off (PTO) eligibility after 90 days
- HMO/health insurance coverage (available in eligible locations after 90 days)
Reporting Structure
Reports To: Team Leader
Works Closely With: Credit, Settlements, Sales and Operations Teams
Side Note:
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits.
Professional hourly fees are established based on performance during the application process.
Reminder:
Please follow the provided link to BruntWork’s Career Site to complete your initial application requirements, including the assessment questions, technical check, and voice recording.
Submissions with all requirements fulfilled will receive priority review.