Job Overview

Our client is seeking a proactive and detail-oriented Customer Success Manager to support and manage relationships with creators in a fast-paced startup environment. This role is primarily creator-facing, ensuring smooth campaign execution, timely deliverables, and clear communication across multiple projects. The ideal candidate thrives in a dynamic setting, works independently, and combines creativity with analytical thinking. Our client is looking for someone who can play a key role in maintaining campaign quality, managing timelines, analyzing data, and troubleshooting issues before they escalate. This position requires strong organizational skills, initiative, and the ability to adapt quickly in a growing company.

Client Overview

Our client is a fast-growing startup focused on the creator economy and influencer marketing. They bridge the gap between brands and creators, managing high-impact campaigns that require precise coordination and creative oversight. They value self-starters who are comfortable in a self-directed environment and eager to grow alongside the business.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Own the success of a large portfolio of marketing clients (100+ accounts) by developing a one-to-many engagement strategy to retain and grow revenue.
• Own the digital strategy end to end, blending personalization with scalability to make sure low-touch customers feel supported and equipped to be successful on our platform.
• Map the digital customer journey, including key milestones and desired outcomes, and develop a plan for how to deploy targeted, repeatable, and scalable automation throughout (e.g., playbooks, processes, email campaigns, etc).
• Collaborate with cross-functional teams to ensure seamless onboarding, implementation, and resolution of customer issues for assigned client portfolio.
• Deliver training sessions and workshops to educate clients on product features, best practices, and industry trends.
• Work closely with the sales team to prioritize and escalate high growth opportunities.
  
  

Requirements

• Fluent English communication skills (written and verbal)
• Highly creative mindset with exceptional attention to detail
• Comfortable with self-directed work in a startup environment
• Proficiency in spreadsheet software and data analysis (including pivot tables)
• Strong problem-solving skills and proactive initiative
• Ability to learn new software and platforms quickly

Qualifications

• Familiarity with HubSpot CRM (Preferred)
• Experience with Canva or similar design tools (Preferred)

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.