Job/Company Overview

The client is an online platform that specializes in providing a wide range of automotive parts and accessories. They pride themselves on offering high-quality products, timely delivery, and exceptional customer service.

Schedule:

• Mondays to Fridays; 8:30AM - 4:30PM Melbourne, with 30 minutes paid break; 8 hours per day/40 hours per week

Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring

• Health Insurance Coverage

Responsibilities:

• Direct customers to a website category or help them fill in their vehicle details

• Help customers track shipments

• Check our online freight portals to locate parcels or lodge missing or delayed parcels with our shipping coordinator

• Answer basic questions about how to use our website

• Help customers return or exchange orders

• Direct technical parts questions to our parts specialists here in Melbourne

• These will be achieved remotely using the following programs :

           a. Freshdesk ticketing system (very similar to Zendesk)

           b. Freshchat (online chat)

           c. Trello (internal communications)

           d. Slack (internal communications)

Requirements

• Strong written English and verbal communication skills

• Customer service experience is a must

• Attention to detail

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.