Company/Client Overview
The client is a pest solutions company that services multiple states. They receive leads through forms on their website as well as text messages. Their main service is dealing with various bug infestations that customers have. They have a team of sales agents who close qualified leads after the leads have been initially qualified.
Job Highlights:
- Schedule: 40 hours per week or 8 hours per day
- Work 5 days/week (8 hour shifts plus a 1 hour lunch), but the days worked would need to include Monday and Saturday, and take a day off during the week Tuesday-Friday (we are closed on Sundays). For example, an agent's schedule would be Mon-Wed 8-5, Fri-Sat 8-5,1 hour unpaid lunch
- Client location or time zone: Orem, Utah, USA
Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job
Responsibilities
- Answer inbound calls and make outbound calls (80% of work is over the phone)
- Schedule and reschedule pest control service appointments
- Assist with billing information and inquiries
- Coordinate with field technicians for various customer-related requests
- Respond to customer SMS messages regarding rescheduling
- Handle an average of 10-12 calls per hour
- Leave voicemails for outbound calls when necessary
- Handle customer interactions primarily via phone and SMS
- Manage scheduling for pest control services
- Provide first-level support for billing queries
- Coordinate between customers and field technicians
Requirements
- Excellent verbal communication skills
- Proficiency in using CRM and dialer software
- Minimum of 3 years customer service experience
- Capability to work in Mountain Time zone hours
- Strong multitasking abilities
- Reliable internet connection and computer equipment
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.