Job Overview

This is a critical role within the operational backbone of a thriving hotel business. This position goes beyond simple data entry; you will be the "eyes and ears" that ensure accuracy across hotel operations, identifying inconsistencies and asking the right questions to keep everything running smoothly. You will work directly with a business owner who values logical thinking and meticulous attention to detail, offering plenty of room to expand your responsibilities as you master the core functions.

Client Overview

Our client is a growing hospitality group managing multiple boutique hotels with a focus on operational excellence. Based in Northbridge, WA, they have a proven track record of successfully integrating remote talent into their business functions. The owner is committed to long-term partnerships and provides comprehensive training to help team members grow alongside the company.

Schedule

•  Monday to Friday, flexible between 9:00 AM and 5:00 PM (Northbridge, WA Time – AWST) (20 hours per week) 

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring

Responsibilities

Operational Tracking & PMS Management

• Data Synthesis: Monitor and input daily housekeeping hours and task completion data extracted from team WhatsApp communications.
• System Maintenance: Maintain accurate, real-time records in the cloud-based Property Management System (PMS) and internal spreadsheet trackers.
• Quality Control: Review operational data for inconsistencies (e.g., hours not matching room counts) and proactively flag anomalies with contextual questions.

Performance Reporting

• Metrics Tracking: Track room cleaning completion rates and ensure budget adherence across multiple hotel properties.
• Reporting: Compile monthly operational reports and performance metrics to assist with data-driven decision-making.
• Financial Support: Perform basic bookkeeping tasks to support existing financial operations and audit trails.

Administrative Coordination

• Meetings: Attend occasional virtual meetings to provide administrative input or updates on operational trends.
• Process Evolution: Complete additional administrative tasks as the business grows, taking on more complex coordination roles over time.

Requirements

• Strong Analytical Eye: Exceptional attention to detail with the ability to spot data inconsistencies and logical errors quickly.
• Administrative Experience: Demonstrated ability to work independently and manage digital files with high organization.
• Tech Savvy: Comfortable learning new cloud-based software and highly proficient in spreadsheet applications (Excel/Google Sheets).
• Communication: Excellent English communication skills for asking clarifying questions and reporting observations to the owner.
• Reliability: A stable internet connection and a personal computer capable of handling modern web-based applications.

Qualifications

• Previous experience in the Hospitality Industry (Highly Regarded).
• Familiarity with Property Management Systems (e.g., Cloudbeds, Mews, or Little Hotelier) (Preferred).
• Experience with basic bookkeeping or financial data entry (Nice to Have).

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own reliable computer and high-speed internet connection and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.