Job Overview

As a Medical Assistant, you will be the vital first point of contact for patients seeking psychiatric care. You will play a crucial role in streamlining clinical operations and ensuring a seamless experience for individuals navigating their mental health journey. This position offers the opportunity to make a direct impact on patient well-being while working with a compassionate, multidisciplinary healthcare team. You will manage essential administrative functions—from insurance verification to prescription coordination—that directly support treatment outcomes in a high-growth hybrid practice.

Client Overview

Join a growing mental health practice that provides both traditional psychiatric services and innovative Transcranial Magnetic Stimulation treatments. The practice operates with a collaborative team of psychiatrists, nurse practitioners, physician assistants, and therapists. They are dedicated to a supportive, patient-centered environment, serving a diverse patient base through both in-person and telehealth platforms.

Schedule

• Monday - Friday, 1:00 PM – 6:00 PM Eastern Time (25 hours per week). Availability to work every other Saturday is highly preferred and considered a significant bonus.

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring

Responsibilities

Patient Coordination & Communication

• Front-Desk Support: Answer incoming calls and provide professional, empathetic customer service to patients seeking mental health support.
• Scheduling: Manage complex calendars to schedule both in-office visits and telehealth sessions for multiple providers.
• Onboarding: Distribute new patient intake forms and track completion to ensure a smooth transition into care.
• Triage: Take detailed messages and route them accurately to the appropriate healthcare team members (e.g., Doctors, PAs, or Billing).

Insurance & Billing Operations

• Benefits Verification: Verify insurance eligibility and mental health benefits to ensure patients understand their coverage before treatment begins.
• Payment Processing: Securely process patient co-pays and payments, handling billing inquiries with extreme accuracy and sensitivity.
• Administrative Support: Support general billing functions, scan documents, and maintain comprehensive, audit-ready digital patient records.

Clinical Administrative Support

• Prescription Workflow: Initiate prescription refill processes and coordinate with healthcare providers to ensure timely completion.
• Specialized Treatment Support: Assist in administrative tasks related to innovative treatments and patient tracking.
• Communication Management: Monitor and respond to practice emails promptly to maintain a high standard of patient-provider communication.

Requirements

• Communication: Exceptional verbal and written English skills for sensitive patient interactions.
• Healthcare Experience: Proven experience with medical administrative tasks and clinical workflows.
• Detail-Oriented: A meticulous approach to handling sensitive PHI (Protected Health Information) and documentation.
• Insurance Literacy: Strong familiarity with US insurance verification processes and basic medical billing concepts.
• Professionalism: A calm, professional demeanor when interacting with patients in distress and high-level healthcare providers.
• Technical Proficiency: Comfortable navigating EHR/EMR systems and general office software.

Qualifications

• Previous experience in a Mental Health or Psychiatry practice (Highly Regarded).
• Familiarity with Telehealth platforms (e.g., Doxy.me, Zoom for Healthcare) (Preferred).
• Experience with specialized psychiatric administrative workflows (Nice to Have).

Why Join This Team?

• Gain unique exposure to both traditional psychiatry and cutting-edge medical technology.
• Work within a truly collaborative, multidisciplinary medical team.
• Enjoy the flexibility of remote work while making a meaningful impact on community mental health.
• Direct line of communication with practice leadership and clinicians.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have a quiet, HIPAA-compliant home office workspace, a reliable computer, and a high-speed internet connection. You are responsible for your own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.