Job Overview

Our client is looking for a proactive and professional Bilingual Lead Follow-Up Specialist to manage inbound/outbound communication and appointment scheduling. This role is critical in ensuring that every potential lead and existing client receives timely, professional, and structured follow-up. As the first point of contact, you will play a vital role in converting interest into scheduled appointments and maintaining the brand's professional voice.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Orlando, FL Time, with 1 hour unpaid break (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Call Management: Act as the first point of contact by answering incoming calls and making outbound calls to prospects and existing clients.
• Lead Engagement: Follow up with "hot leads" and individuals who have previously contacted the office to convert interest into scheduled appointments.
• Structured Communication: Utilize company-provided scripts and prepared messaging templates to ensure consistency across email, text, and phone calls.
• Calendar Management: Coordinate and schedule appointments for the office team, ensuring no overlaps and efficient time management.
• CRM Maintenance: Update lead status and notes within the internal system to ensure the team has real-time visibility on prospect interactions.

Requirements

• Language: Native or near-native fluency in Spanish and professional proficiency in English.
• Communication Skills: Excellent verbal and written communication skills with a focus on professional phone etiquette.
• Technical Proficiency: Comfortable using VoIP software, messaging platforms, and CRM tools.
• Attributes: Detail-oriented, organized, and capable of following structured workflows and scripts.

Qualifications

• Previous experience in customer support, sales assistance, or appointment setting is highly preferred.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.