Job Overview

Our client is seeking a proactive and detail-oriented Lead Reservation Specialist to oversee booking operations and ensure a seamless experience for customers. This role balances high-level operational oversight with hands-on customer support, requiring a blend of leadership, technical proficiency, and exceptional communication skills. You will manage daily reservations, coordinate vehicle allocations, and serve as a senior point of contact for troubleshooting complex booking conflicts in a fast-paced environment.

Schedule

• Part-Time: Tuesday & Wednesday, 9:00 AM – 6:00 PM CST (16 hours per week)
• Flexibility: Potential for additional shifts to cover team PTO and a path toward Full-Time (FT) status in the future based on performance and business growth.

Independent Contractor Perks

• Permanent work from home.
• Immediate hiring.

Responsibilities

• Operational Oversight: Monitor daily reservations to ensure targets and service levels are met; oversee the reservation system to ensure vehicle availability, accurate pricing, and rental terms.
• Customer Support & Conflict Resolution: Handle high-volume inbound calls, emails, and live chats; address complex complaints, modifications, and overbookings with professional poise.
• Fleet Coordination: Manage real-time reservation updates and coordinate vehicle allocations based on location demands, maintenance schedules, and customer preferences.
• Team Leadership: Assist the Supervisor in training new hires and provide ongoing guidance on best practices and customer service protocols.
• Sales & Growth: Promote additional services (e.g., damage waivers, unlimited mileage) and develop strong relationships to encourage repeat business and positive reviews.
• Administrative Accuracy: Maintain precise records of cancellations, no-shows, and refunds; handle payment processing and billing inquiries as needed.

Requirements

• 2+ years of experience in reservations, hospitality, or car rental services.
• Exceptional communication skills for managing high-volume customer interactions and inter-departmental collaboration.
• Technical Proficiency: Strong experience with reservation management software (GDS or proprietary systems) and Microsoft Office Suite.
• Problem-Solving: Proven ability to resolve complex booking conflicts and pressure-filled customer complaints.

Qualifications

• Prior experience in the car rental industry (Highly Regarded).
• Demonstrated ability to identify process improvements and implement efficiency-driven solutions (Preferred).
• Availability for on-call shifts or emergencies during peak times (Preferred).
• Strong organizational skills with an emphasis on data integrity and reservation accuracy.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.