CLIENT OVERVIEW

The client is a telecommunications company that provides phone services and technical support to customers. The organization has streamlined operations and is seeking remote support to enhance their customer service capabilities while allowing their technical team to focus on specialized tasks.

JOB OVERVIEW This is a hybrid customer service and receptionist role focused on managing inbound calls and administrative support. The position requires handling front-line customer interactions, call routing, and back-office operational tasks. The successful candidate will work closely with the technical support team to ensure seamless customer experience and efficient operations.

Schedule: Mon-Fri 9:00 AM - 6:00 PM EST with one hour of unpaid break Client Timezone: Eastern Standard Time

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

RESPONSIBILITIES

• Answer inbound customer service calls and provide professional front-line support to callers.

• Route calls appropriately to the technical support team and relevant departments.

• Perform basic CRM updates and maintain accurate customer records in the system.

• Handle billing updates and data entry tasks as needed.

• Provide general administrative support to various departments as required.

   

  MUST-HAVE REQUIREMENTS

• Excellent verbal communication skills clear articulation for customer-facing interactions.

• Prior experience in customer service or receptionist roles with US-based clients.

• Proficiency with CRM systems and basic billing software.

NICE-TO-HAVE REQUIREMENTS

• Background in telecommunications or technology industry.

• Experience with call routing systems and multi-line phone management.

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED