Overview
We are seeking a reliable and detail-oriented Virtual Assistant to support the daily operations of multiple short-term rental properties.

This role is ideal for someone with experience in short-term rental or property management who is comfortable handling guest communication, coordinating property turnovers, monitoring systems, and assisting with operational tasks.

Schedule: 40 hours a week; Mon-Fri 8am-5pm Eastern Time Zone (New York)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities
Operations & Turnover Management

• Turnover Coordination: Manage cleaning schedules between reservations to ensure on-time property readiness.
• Quality Control: Verify property standards via photo/video reviews and address maintenance or supply issues with cleaners.
• Maintenance & Supplies: Track inventory, order supplies, and coordinate repairs with vendors and service providers.

Guest Experience & Communication

• Guest Relations: Manage all inquiries and messaging across booking platforms, handling special requests and check-in logistics.
• Property Monitoring: Oversee security cameras and noise/temperature alerts to ensure guest safety and rule compliance.

Revenue & Marketing Support

• Growth Research: Assist in property prospecting and lead generation for new management clients.
• Revenue Management: Support pricing adjustments and occupancy tracking using revenue optimization tools.
• Marketing: Assist with email campaigns, newsletters, and guest loyalty communications.

Administrative & Financial Support

• Financial Admin: Perform basic bookkeeping, organize invoices, and coordinate with the accounting team.
• Claims & Documentation: Assist with gathering evidence and documentation for insurance claims and issue escalation.

Property Launch Logistics (As Needed)

• Setup Coordination: Manage the ordering, delivery, and installation of furnishings for new property launches.
• Listing Management: Assist in creating and optimizing new property listings on various booking platforms.

Qualifications

• Experience in short-term rental or property management (AirBnB or similar)
• Strong written English communication skills
• Highly organized and detail-oriented
• Comfortable coordinating with vendors and cleaning teams
• Experience using online tools, dashboards, and booking platforms
• Experience ordering supplies through online marketplaces

Preferred

• Experience with property management systems (PMS)
• Familiarity with Airbnb or other booking platform messaging
• Experience using pricing or revenue management tools
• Experience monitoring property management devices or alerts

Workload

Estimated weekly workload varies depending on operational needs, with additional hours required occasionally for new property launches.

Ideal Candidate
The ideal candidate is:

• Proactive and reliable
• Comfortable working independently
• Detail-oriented and organized
• Familiar with the short-term rental industry
• Able to manage multiple properties and systems efficiently

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.