Job Overview:

Are you a proactive communicator who loves building meaningful connections? We are looking for a dedicated Relationship Manager to help drive our global Customer Care Programme to new heights.

In this role, you won’t just manage accounts—you’ll be a vital advocate for our clients across the globe, ensuring they feel supported and heard. You’ll thrive here if you enjoy a "best of both worlds" environment: the autonomy of remote work paired with a deeply collaborative team spirit. Reporting directly to the Operations Manager, you will play a key role in bridging the gap between technical coordination and world-class client service.

Schedule:

• Monday to Friday, 8:30 AM to 5:00 PM [Singapore Time] (37.5 hours per week)

Independent Contractor Perks:

• Permanent work-from-home arrangement
• PTO & Paid holidays after 90 days
• HMO coverage (available in eligible locations)
• Immediate start possible

Key Responsibilities:

Client Service & Relationship Management

• Act as the main point of contact for a portfolio of global clients
• Provide responsive support for technical queries and service-related needs
• Coordinate and manage certification schedules and client follow-ups
• Ensure clients receive timely communication and a seamless experience
• Promote value-added services to increase client engagement and retention
• Track and report on client feedback and service performance outcomes

Administrative & Operational Support

• Maintain accurate client records and reports across CRM and internal systems
• Support data entry, quality assurance, and administrative workflows
• Coordinate logistics for remote training sessions and onboarding
• Handle client data with confidentiality and attention to detail
• Assist internal teams with administrative support related to client service

Business Development & Client Engagement

• Assist in client onboarding, renewals, and expansion initiatives
• Collaborate with contract management and government liaison processes
• Identify upselling opportunities and potential for advisory service growth
• Keep CRM systems updated with current and relevant client data

Benchmarking & Data Reporting

• Support the collection, analysis, and reporting of benchmarking data
• Help clients interpret performance insights from their benchmarking reports
• Contribute to the timely and accurate delivery of data outputs

Internal Coordination & Reporting

• Provide updates to internal stakeholders on client activity and outcomes
• Ensure timely submission of reports for leadership and service evaluation

Requirements:

• Bachelor’s degree in Tourism Management, Environmental Management, Business, or a related field
• Fluent in English and Chinese
• At least 3 years of experience in a client-facing or relationship management role
• Strong proficiency in Microsoft Office, especially Excel, Word, and Outlook
• Familiarity with CRM tools (e.g., Salesforce, Zoho, HubSpot) and reporting systems
• Experience in tourism, sustainability, or certification programs is highly desirable

Core Competencies:

• Excellent interpersonal and written/verbal communication skills
• Organized, detail-oriented, and capable of managing multiple client needs simultaneously
• Self-driven and able to work independently in a remote environment
• High integrity, professionalism, and discretion
• Genuine interest in sustainability, responsible tourism, or ESG impact work

Work Expectations:

• Consistent availability during GMT business hours (APAC evening/night shift)
• Deliver exceptional service to clients while maintaining clear documentation
• Take initiative to improve service quality and operational efficiency
• Represent the organization’s values in all internal and external interactions

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.