Role Overview:

We are seeking a highly organised and detail-driven Luxury Travel Assistant to provide administrative and sourcing support to a senior concierge team. This role is essential in ensuring the seamless execution of luxury travel arrangements for ultra-high-net-worth (UHNW) clients.

You will work primarily behind the scenes, managing travel bookings, supplier communications, and calendar coordination with precision, speed, and discretion.

Work Schedule & Coverage:

• Wednesdays to Sundays, 2:00 pm to 12:00 am (Australian Eastern Time)
• Schedule priority: 2:00 pm to 10:00 pm (8 hours per day)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Core Responsibilities:

✈️ Travel Administration & Booking Support

• Source luxury hotels and preferred suppliers through internal databases
• Request and compare quotes based on specific client requirements
• Track availability, holds, and confirmations
• Maintain comprehensive quote summaries for senior team review

📅 Calendar & Scheduling Management

• Manage shared travel calendars and booking timelines
• Schedule internal meetings and supplier calls
• Track payment deadlines and time zone differences
• Maintain accurate records in Google Sheets

🏨 Booking & Commission Tracking

• Record confirmed hotel bookings in Tramada (for commission purposes)
• Ensure all bookings are logged accurately and ready for reconciliation

📂 Supplier Coordination

• Maintain communication with approved suppliers, hotels, and DMCs
• Flag discrepancies, contract issues, and VIP benefits to senior managers
• Keep detailed and accurate communication records

Skills & Experience:

• Minimum 2+ years in luxury travel, concierge, or high-end hospitality administration
• Strong understanding of luxury hotel standards and client expectations
• Experience in requesting bespoke rates from hotels
• Exceptional written communication skills
• High proficiency in Google Workspace
• Familiarity with Tramada (preferred but not essential)
• Excellent time zone management and multitasking abilities

Personal Attributes:

• Uncompromising attention to detail
• Structured, process-driven, and solutions-oriented
• Calm, professional, and discreet
• High standards of follow-through and accountability

What This Role is Not:

• Not a strategic travel designer

• Not a client relationship lead

• Not a sales role
• This is an execution-focused, high-performance support role within a luxury environment.

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.