Overview:

Supporting our many global customers and team members with Payroll related questions. We believe in collaboration and consistency, which is why we're looking for someone who can work closely with cross functional teams.  We're looking for a dynamic and analytical candidate who is excited to learn new technologies.

Schedule:

• 40 hours per weekMonday - Friday 8:30 am -4:30 pm AMER timezone EST (flexibility on choosing working hours is available once the agent is confident in work processes and can work independently) 

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Scope:

• Provide front end client support via email for technical, procedural, and pay concerns

• Respond promptly and provide helpful support to clients through Zendesk

• Resolve issues related to payroll and invoices with the help of cross functional teams

Requirements

• Strong customer service and communication skills

• • • Intro level of payroll or finanace experience / knows how to read an invoice and a payslip and do basic calculations
    • Familiarity with Zendesk or ticketing software

• Ability to communicate clearly, both written and orally
• Strong problem solving and analytical skills

• • • Good organizational skills
    • Ability to work both independently and collaboratively

• Ability to interact professionally with our customers
  A flexible and proactive attitude
• Ability to work well under pressure
• A reliable home internet connection (or be able to get one)
• Fluent English language skills

Key performance metrics:

• 6+ resolved emails per day
• 87% CSAT
• 67% of tickets solved within 72 hours

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.