Administrative Assistant | Heating and Gas Services | Remote | Immediate Start Role Name: Administrative Assistant Schedule: Part-time (30 hours a week), Mon-Fri 9am to 3pm UK time Client Timezone: United Kingdom CLIENT OVERVIEW A growing gas and heating business in the UK specializing in boiler sales and installation services. The company is expanding operations and implementing automated systems to improve client communication and operational efficiency. JOB OVERVIEW This role provides administrative and operational support to streamline day-to-day business activities. The position involves managing client communications, follow-ups, and CRM automation tasks using Go High Level. The role may start part-time with potential to transition to full-time based on business needs and candidate availability. RESPONSIBILITIES Handle incoming calls and return client communications in a timely and professional manner. Follow up with potential clients after initial consultations to maintain engagement and answer questions using provided scripts. Manage daily tasks within Go High Level including automation workflows, email sequences, and SMS campaigns. Prepare quotation sheets and organize scheduling for service appointments. Assist with social media posting and general marketing tasks including Facebook updates. Maintain organized records and update the business owner on follow-up actions required. Support WhatsApp communications and chatbot interactions with website visitors. Coordinate with subcontractors and manage logistical arrangements as needed. MUST-HAVE REQUIREMENTS Proven experience in administrative support or virtual assistant roles. Strong English communication skills both written and verbal with clear articulation for client-facing interactions. Proficiency with CRM platforms and experience using Go High Level or similar automation tools. NICE-TO-HAVE REQUIREMENTS Experience with Canva or other creative design tools for marketing materials. Familiarity with HubSpot or other CRM systems. Background in supporting service-based or trades businesses. Comfortable with client follow-up processes and light sales support using provided scripts.