Job Description:

You’ll be the voice of an innovative automotive business, managing customer relationships and coordinating operations across multiple service locations. This role puts you at the center of a technology-forward company where you’ll help maximize booking efficiency while ensuring outstanding customer satisfaction. You’ll work directly with AI systems, manage complex scheduling across service bays, and play a crucial role in driving daily revenue targets.

Schedule: Mon-Fri / 9am-6pm PST

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Responsibilities:

• Monitor and manage incoming leads across multiple CRM systems
• Take over AI-initiated customer conversations and provide personalized service
• Handle inbound customer calls and convert inquiries into bookings
• Schedule and coordinate appointments across 6 service bays (2 mobile, 4 in-shop)
• Ensure each service bay reaches $800 in daily bookings
• Manage job scheduling, rescheduling, and cancellations as operational needs change
• Coordinate with field technicians regarding job updates and timeline changes
• Follow up on leads in CRM systems to maximize conversion rates
• Review and organize before/after photos from completed jobs for marketing use
• Maintain high customer satisfaction levels and resolve service issues

Requirements:

• Must be available for consistent 9 AM to 6 PM schedule
• Strong customer service background with experience serving US-based clients
• Bilingual in English and Spanish preferred
• Knowledge and passion for automobiles strongly preferred
• Experience with CRM systems and appointment scheduling software
• Ability to multitask and manage competing priorities in fast-paced environment
• Bonus if you have sales experience or background
• It helps if you have experience in automotive, logistics, or service industries

Why Join This Team?:

• Work with cutting-edge AI technology in the automotive industry
• Opportunity for performance bonuses and commission structure development
• Direct impact on business growth during exciting expansion phase
• Flexible remote work environment with supportive management
• Potential for role expansion and additional responsibilities as business scales
• Competitive compensation with room for growth based on performance

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.