Position Overview

Our client is seeking a reliable and proactive Executive Assistant to support daily operations, customer communication, and administrative tasks. This role plays a key part in ensuring smooth booking experiences for customers while assisting the business owner with various operational needs.

The ideal candidate is highly organized, customer-focused, and comfortable handling inbound calls, reservations, and CRM management, particularly using Go HighLevel. This individual should be adaptable and able to manage a mix of structured and ad hoc tasks.

Key Responsibilities

Customer Support & Communication

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner
• Provide accurate information about kayak tours, schedules, and availability
• Assist customers with bookings, changes, and general questions
• Ensure a positive customer experience at all touchpoints

Reservations Management

• Manage and process tour reservations and bookings
• Update availability and schedules in the system
• Coordinate with internal teams to ensure bookings are fulfilled smoothly
• Handle rescheduling, cancellations, and booking adjustments

CRM Management (Go HighLevel)

• Maintain and update customer data in Go HighLevel CRM
• Track leads, inquiries, and customer interactions
• Ensure data accuracy and proper documentation of communications

Administrative & Executive Support

• Assist the client with day-to-day administrative tasks
• Handle ad hoc or “random tasks” as assigned by the client
• Support operational workflows and help improve efficiency where possible

Required Qualifications

• Proven experience as an Executive Assistant, Virtual Assistant, or Customer Support Representative
• Experience using Go HighLevel CRM (or similar CRM platforms)
• Strong communication skills (verbal and written English)
• Experience handling inbound calls and customer inquiries
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Ability to work independently in a remote environment