Job Overview:

Responsibilities:

• Promote and practice the mission and values of the company.
• Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy.
• Promptly and courteously answer phones and chats, providing warm transfers as needed.
• Complete new patient intake procedures in accordance with departmental protocols.
• Accurately schedule patient appointments per clinic guidelines.
• Verify and update insurance information and patient eligibility using tools such as Availity and portals.
• Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams.
• Manage follow-up activities related to registration, scheduling, and authorization.
• Accurately process Notices of Eligibility, eFaxes, and referrals.
• Maintain adherence to weekly schedules and responsibilities.
• Participate in patient satisfaction initiatives aimed at improving survey scores.
• Uphold HIPAA standards and safeguard patient privacy.
• Attend 1:1 meetings with management, review call audits, and monitor performance.
• Perform additional duties as assigned.

Requirements:

• High School Diploma or GED required.
• Minimum of 3 years in healthcare or a related role preferred.
• Experience in customer service and scheduling is strongly desired.
• Bilingual (Spanish and English) communication skills, both verbal and written.
• Ability to work independently and resolve problems effectively.
• Proficiency in Electronic Medical Records software (e.g., eClinicalWorks).
• Familiarity with Softphone Software (e.g., 3CX).
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent attention to detail, including proofreading skills.
• Knowledge of HIPAA regulations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Knowledge of insurance processes preferred
• Medical Scheduling experience is necessary.
• eCW (e Clinical Works) is the EMR system we use and while not required, prior experience using eCW is preferred.
  
• Must have two monitors to work.​
• We require a static IP address in order to give eCW access. This should be included in their contract and provided as soon as possible (our IT and EMR teams need 4-5 days lead time in order to get them set up before the first day).

Equipment: Candidates need to have two monitors. It could be a laptop plus one additional monitor, or if they use a desktop, then two monitors. We require that they use several different software programs so having two monitors is necessary in order to do their jobs.

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.