Customer Service Representative – Healthcare Platform | Remote | Immediate Start

Role Name: Customer Service Representative

Schedule: Full-time (40 hours per week); afternoon shift coverage 2:30 PM - 11:30 PM New Zealand time

Client Timezone: New Zealand Time (NZST/NZDT)

Client Overview: A rapidly growing healthcare technology platform that connects over 1,000 nurses and healthcare assistants with shifts at aged care facilities and hospitals across New Zealand. The company is expanding with a potential national hospital system contract that could require ²⁴⁄₇ operations, offering excellent growth opportunities for the right candidate.

Job Description: You’ll be the vital communication link supporting healthcare professionals who rely on this innovative platform to find meaningful work. This role puts you at the center of a mission-driven company that’s revolutionizing how healthcare staffing works in New Zealand. You’ll handle the human side of a largely automated system, ensuring healthcare workers and facilities get the support they need when technology isn’t enough. With potential expansion to a national hospital contract, you’ll be joining at an exciting growth phase where your contributions directly impact healthcare delivery across the country.

Responsibilities:

• Handle incoming calls from nurses, healthcare assistants, and medical facilities
• Process shift bookings and schedule changes using the company’s proprietary platform
• Respond to email inquiries from healthcare professionals and facility managers
• Provide real-time support through live chat during busy periods
• Troubleshoot platform issues and guide users through booking processes
• Maintain accurate records of all customer interactions and booking modifications
• Escalate complex issues to appropriate team members when necessary
• Support afternoon shift operations to ensure continuous coverage during peak hours

Requirements:

• 2-3 years of customer service experience, preferably in healthcare or staffing
• Strong English communication skills for professional phone and written interactions
• Comfortable working New Zealand afternoon hours (2:30 PM - 11:30 PM NZST)
• Experience with booking systems, CRM platforms, or similar technology
• Reliable internet connection and quiet home office setup for remote work
• Bonus if you have healthcare industry knowledge or staffing platform experience
• It helps if you’re familiar with shift-based work environments