Job Overview:

We are looking for a highly organized and customer-focused Operations & Customer Coordinator to play a vital role in our daily operations. This position is perfect for a proactive professional who thrives in a fast-paced environment, enjoys meaningful customer interaction, and takes pride in having strong administrative capabilities.

In this role, you will be the heartbeat of our service, managing customer communications and supporting essential administrative processes. You’ll ensure the smooth coordination of car rental inquiries and related services, making a tangible impact on our efficiency and the quality of our client experience every day.

Schedule:

• Monday to Friday, 8:30 AM – 5:00 PM AEST (with a 30-minute to 1-hour unpaid lunch break)

Responsibilities:

• Manage and respond to all phone line inquiries using the Podium system
• Provide high-quality customer support via phone, email, and messaging platforms
• Handle administrative tasks including data entry and documentation management
• Process and manage weekly customer payments
• Assist with light bookkeeping tasks
• Communicate with customers regarding documentation, registration, and vehicle availability
• Qualify incoming inquiries and provide general information (no booking required)
• Address customer concerns, including service-related queries and vehicle issues
• Maintain accurate records using tools such as Google Drive and internal systems

Requirements:

• Strong administrative and organizational skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy in completing tasks
• Proven customer service experience with strong interpersonal skills
• Proactive, reliable, and able to work independently
• Comfortable handling multiple tasks and managing time effectively
• Access to a reliable computer, internet connection, and phone
• Experience with Podium is a plus (training provided)
• Experience with Xero or other accounting tools is an advantage

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.