Job Overview

Our client is seeking a dedicated professional to serve as the communication backbone for a dynamic educational institution. In this role, you will ensure every student and stakeholder receives prompt, professional responses, putting you at the center of daily operations where your attention to detail directly impacts student success. You will work with clear procedures and comprehensive training while having the autonomy to grow beyond basic task completion in a supportive, fast-paced environment.

Client Overview

The client is a growing coaching college that’s transforming educational outcomes through personalized learning approaches. They’re expanding rapidly and need dedicated support to maintain their exceptional customer service standards. The organization values clear communication and professional excellence in every student interaction.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM AEST, with 1 hour unpaid break (40 hours per week)

Responsibilities

• Inbox Management: Manage multiple email inboxes with professional, customer-focused responses.
• Administrative Support: Handle administrative tasks following established guides and procedures to support back-office operations.
• Communication: Maintain high standards of written communication reflecting company values across all platforms.
• System Management: Utilize G Suite applications and perform data entry and basic spreadsheet management in Excel.
• Coordination: Coordinate between different departments and locations to ensure operational synergy.
• Prioritization: Filter and prioritize communications to ensure urgent matters receive immediate attention.
• Student Inquiry Support: Assist with student inquiries and administrative processes as the business grows.

Requirements

• Fluent written English communication skills (essential for student-facing communications).
• Genuine enthusiasm for customer service and helping others succeed.
• Strong attention to detail and organizational capabilities.
• Self-motivated with the ability to take initiative beyond assigned tasks.
• Basic familiarity with G Suite (Gmail, Google Drive, Google Docs).
• Proficiency with Excel for basic data management and reporting.
• Baseline critical thinking and problem-solving abilities.

Qualifications

• Experience managing multiple locations, branches, or departments is a bonus.
• Previous experience in educational or service-oriented environments is highly regarded.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.