Overview

This role offers a unique opportunity to provide essential support to a diverse client base within a professional, growth-oriented environment. You will utilize your bilingual skills to manage insurance inquiries and policy renewals while building a long-term career with a stable, remote team.

Schedule:

• Tuesday–Saturday: 12:00 PM – 5:00 PM Central Time (Houston, TX, USA) | Part-time, 25 hours per week

Responsibilities

• Provide exceptional customer service and support to English and Spanish-speaking clients
• Process and manage customer insurance quotes and policy renewals efficiently
• Respond to customer inquiries with professionalism and accuracy
• Collaborate with management on complex customer issues, learning best practices and industry standards
• Develop independence and expertise to handle customer concerns directly over time
• Maintain detailed records and follow established insurance agency protocols
• Build positive relationships with customers to enhance retention and satisfaction

Requirements

• Bilingual proficiency in English and Spanish is required - you’ll be serving a diverse customer base
• Strong computer skills and comfort with technology platforms
• Excellent verbal and written communication abilities
• Eagerness to learn insurance industry processes and regulations
• Professional phone manner and customer service orientation
• Availability to work part-time hours Tuesday through Saturday
• Reliable internet connection and quiet workspace for remote work
• Previous customer service experience preferred but not required - training will be provided

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.